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Admissions Communication Coordinator

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Spelman College

Job Description

Position Title Admissions Communication Coordinator
Position Summary
This position is designated to work with the Enrollment Management Department of the Office of Admissions in order to support all phases of operations for each department.
Essential Duties and Responsibilities
  • Assist with data entry of applications and prospects, primarily via SIS and OCR platforms;
  • Sort, open and distribute incoming mail;
  • Enter and index documents into a document management system;
  • Coordination of shipping fulfillment for recruitment activities;
  • Coordination of mail-outs through constituent relationship management (CRM) system (e.g. labels, letters, etc.);
  • Manage daily general webforms/email inquiries through direct response or distribution;
  • Assist with process documentation;
  • Use independent thinking and problem-solving skills to handle phone, email and in-person inquiries;
  • Provide exceptional customer service;
  • First contact with students and customers who are experiencing problems or need to express complaints; works towards problem-solving and customer satisfaction/understanding in a professional, friendly manner;
  • Assist with execution of on-campus admissions recruitment activities;
  • Ability to adapt and learn new operational systems;
  • Assist with front desk reception and main office phone coverage;
  • May direct student workers to include training; allocation and coordination of work; participate in the training of new employees;
  • May participate in the development and recommendation of operating policy and procedural improvements by assisting in problem-solving, project planning and development and execution of state goals and objectives; participate in the analysis of system and technology changes and upgrades;
  • Perform miscellaneous job-related duties as assigned;
  • Provide routine advice and guidance to client department representatives, employees, and others on the application of admissions policies, procedures, and documents.
Required Qualifications
A high school diploma and a minimum of two years of related experience are required that includes data entry or an equivalent combination of education and experience are required. This employee must pay attention to accuracy and details. Alpha and numeric keystrokes speed of 7500 is required.

The incumbent must have the ability to read and comprehend simple instructions, short correspondence, memos, and emails as well as write simple correspondence. Work comfortably in a high volume environment with speed and accuracy; well-organized, detail-oriented, flexible and able to work on multiple projects simultaneously in a fast-paced, deadline-driven environment. Effective presentation of information in one-on-one and small group situations to parents, prospective students, faculty, staff, students, and the general public is essential.

To perform this job successfully, an individual must have beginning (prefer intermediate level) skills using Microsoft Office Suite (Word & Excel) and email; experience and understanding of relational database; strongly preferred knowledge of Banner SIS experience; assist with upkeep of process documentation.
Preferred Qualifications
To perform this job successfully, an individual must have beginning (prefer intermediate level) skills using Microsoft Office Suite (Word & Excel) and email; experience and understanding of relational database; strongly preferred knowledge of Banner SIS experience; assist with up keep of process documentation.
Certifications, Licenses, Restrictions
NA
Physical Demands
While performing the duties of this job, the employee is regularly required to: use hands, handle things, use the computer, talk, and hear. The employee frequently is required to: stand, walk, sit, and reach with hands and arms. The employee is occasionally required to: lift and/or move up to 25 pounds. The employee must have good vision with the ability to see clearly at 20 inches or less.
Shift Days
% Travel Required 0%
Full Time/Part Time Full-time
Work Location/Schedule:  
FLSA Non-Exempt
Number of Vacancies 1
Anticipated Candidate Start Date  
Position End Date  
Posting Detail Information

 

Posting Number SC0614P
Posting Open Date 10/02/2023
Posting Closing Date  
Open Until Filled Yes
Special Instructions to Applicants  
EEO Statement

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.
COVID-19 Vaccination Protocol
Due to the heightened risk of contracting COVID-19 and the spread of variants, Spelman College requires up to date COVID-19 vaccination of all faculty, staff, and students (collectively “Campus Community”) that have job duties, attend classes, or are otherwise present on campus. You will need to submit proof of up-to-date COVID-19 vaccination: full vaccination and a booster (when eligible) or a single dose of the bivalent vaccine) prior to your first day on campus or you may seek a medical or religious exemption to the vaccination requirement by providing the necessary documentation to: Yemi Brown, PharmD Manager of COVID-19 Operations, at ibiyemibrown@spelman.edu. Upon receiving your Spelman Technology log-in credentials, please keep your vaccination or exemptions records up-to-date using Etrieve.

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