Systems Analyst
Job Description
Systems Analyst
DevOps Application, Rose Hill
Fordham University
Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.
- Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
- We offer tuition remission for employees and their dependents
- A generous employer match towards a 403(b) retirement plan.
- As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
- As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
- University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.
Hybrid Policy:
Please review the Hybrid Policy here.
Position Summary
Reporting to the Assistant Director of Core Applications, the Systems Analyst plays a pivotal role in enhancing the IT infrastructure, primarily focusing on cloud-based application support for various stakeholders, including faculty, students, and alumni. They are responsible for the installation, integration, and maintenance of various software components and ensuring their seamless operation in cloud environments like Azure and Google.
The analyst collaborates across teams, managing vendor relationships to optimize service delivery and mitigate risks. They maintain expertise in areas such as system administration, network security, and project management, contributing to the lifecycle management and architecture of systems. Additionally, the role involves developing and updating procedures, ensuring best practices, and providing critical support, including off-hours on-call responsibilities, to ensure continuous service availability and respond effectively to incidents or disaster recovery scenarios.
This position may require occasional evening, weekend, and holiday hours.
Essential Functions
- Develops expertise in system engineering for Microsoft Windows or Linux systems and supports collaboration tools such as O365, Teams, SharePoint, and email security solutions like Proofpoint.
- Troubleshoots and resolves advanced issues escalated from the service desk within SLA guidelines, requiring in-depth systems and application knowledge.
- Provides guidance on business requirements, functional and process designs, prototyping, testing, training, and defining support procedures, including service levels and recovery objectives during service disruptions.
- Facilitates the integration of various software components, including databases, web services, application services, and data transformation tools.
- Ensures compliance with established processes and procedures related to infrastructure, design, configuration, and documentation, updating records as necessary.
- Promotes effective communication and collaboration within the team and with all client stakeholders to align IT solutions with business goals.
- Acts as a consultant within their areas of expertise, advising on best practices and innovative solutions.
- Embeds best practices in the planning and execution phases of IT projects, ensuring efficient and effective implementation and ongoing processes.
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Additional Functions
- Serves as consultant to management and business groups to assess needs, develop and implement solutions.
- Challenges and enhances analytical approaches or tools.
- Applies fact-based analysis to achieve business strategy.
- Reviews and validates analysis, and develops recommendations for functional areas or projects.
- Facilitates constructive communication across the team.
- Communicates engagement status, progress, and impact to management.
- Assesses the implications of changes in scope.
- Identifies changes in scope of work and communicates appropriately.
- Reviews deliverables to ensure that they meet expectations and are consistent with IT standards.
- Demonstrates knowledge of client’s business model and decision-making framework and identifies areas of improvement.
- Provides recommendations to client and staff for technical designs and analyses.
Required Qualifications: Education and Experience
- Bachelor’s degree and a minimum of four years experience in system engineering or an equivalent combination of education and experience
- Experience with Microsoft Windows or Linux systems and collaboration tools such as Office 365, Teams, and SharePoint.
- Experience in developing and maintaining procedures and documentation, ensuring compliance with established IT processes and best practices.
Required Qualifications: Knowledge and Skills
- Proven ability to troubleshoot and resolve advanced technical issues, with in-depth knowledge of systems and applications, adhering to Service Level Agreement (SLA) guidelines.
- Expertise in guiding the integration of software components, including databases, web services, application services, and data transformation tools.
- Strong communication and collaboration skills, capable of working effectively with internal teams and stakeholders to align IT solutions with business objectives.
- Demonstrated ability to act as a consultant within the field of expertise, advising on best practices and innovative IT solutions.
- Knowledge and application of ITIL practices, specifically in change management, incident management, problem management, and service management, to enhance IT service delivery and support.
- Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Preferred Qualifications
- Demonstrated understanding of Fordham’s culture and environment, as well as the technical, business and cultural environment of higher education in general.
- Familiarity with teaching environment, curriculum development and processes.
- Strong skills in the following ITIL practices: change management, incident management, problem management, and service management.
- Strong skills in the performance and supervision of the following:
- Specific application of concepts within area of technical expertise
- Strong analytical and technical problem solving skills
- Independent management of own work flow and work outcomes
- Customer service
- Ability to interact professionally with staff, faculty and students, as well as interact and collaborate with vendors
Minimum Starting Salary: $66,720
Maximum Starting Salary: $83,400
Note: Salary is commensurate with qualifications, experience, and skills.
START DATE: ASAP
APPLY HERE: https://careers.fordham.edu/postings/7220
ABOUT FORDHAM
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories
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