Under the direction of an assigned supervisor, provides a variety of specialized learning support services to students in designated Learning Center programs; trains and provides work direction to assigned students or volunteer tutors and other student and hourly employees; performs other related duties as may be assigned. 

E = indicates essential duties of the position

• Performs a variety of specialized learning support services to students in a designated Learning Center programs; explains and demonstrates concepts and creates or modifies materials as necessary; discusses and resolves employee and student problems, issues, and need. (E)
• Coordinates, schedules and administers tests, drills and other evaluation tools; determines appropriate skill level and recommends resources for improvement, including print, audio-visual, computer and tutorial resources. (E)
• Creates and maintains individual student files; inputs information into a database; updates student progress according to established procedures. (E)
• Supervises student or volunteer tutors and other student and hourly employees; schedules tutoring appointments to tutor availability; recruits, interviews and screens new tutors; trains tutors on computer hardware and software applications; maintains records of tutor work hours, payroll and related personnel files; evaluates tutors’ performance; schedules training and tutoring; contacts tutees and tutors regarding absences or rescheduling. (E)
• Operates and maintains computers in the designated lab; troubleshoot program malfunctions; loads and unloads software; selects software in conjunction with the Learning Center Technician, faculty, and other personnel; assists students with computer operations as necessary. (E)
• Updates and tracks students’ progress; confers with faculty and staff about how to better serve students. (E)
• Collects, analyzes, and interprets data regarding student attendance and tutorial programs; conducts database research and prepares reports to discuss with faculty and staff. (E)
• Develops and modifies flyers, forms, and documents for use in programs.
• Operates a variety of equipment related to the tutor center, including computers and software applications, web site, calculators, audio-visual equipment and others. (E)
• Designs program Web pages using established IT standards.
• Maintains current knowledge of tutoring and learning theory, instructional/software, Internet, video, conferencing, distance education, and multimedia equipment used in support and tutoring programs. (E)
• Orders, receives and stores supplies, materials and equipment; maintains inventories to assure adequate levels; prepares and maintains related records and reports.
• Provides students with a variety of college services and referrals as appropriate. (E)
• Coordinates with co-workers and faculty a marketing plan for the programs and the Learning Center.
• Tracks and projects budgets and operates programs accordingly and assist in seeking other funding sources.
• Assists in conducting professional student tutor training using established industry standards.
• Conducts programs specific workshops for students and tutors.
• Maintains work areas in a clean, safe and orderly condition.
• Performs related duties as assigned.

EDUCATION AND EXPERIENCE:  Any combination equivalent to: two years of college-level course work in one or more specific subject area and two years practical experience in area of specialization.

KNOWLEDGE OF: 

• Tutoring/learning theory and practice with adult learners.

• Principles, practices, procedures and equipment of an assigned instructional support labs.

• Providing care and security of equipment, materials and supplies.

• Basic computer operations, maintenance, and repair.

• Principles and practices of providing work direction and training.

• Record-keeping techniques.

• Correct English usage, grammar, spelling, punctuation and vocabulary.

• District organization, operations, policies and objectives.

• Technical aspects of an assigned subject area.

• Oral and written communication skills.

• Interpersonal skills using tact, patience and courtesy.

ABILITY TO: 

• Develop and maintains effective working relationships.

• To work effectively with minimal direction or supervision on a variety of tasks concurrently 

• while meeting established deadlines and changing priorities.

• Perform specialized and technical duties to assure efficient center operations.

• Provide information and assistance to a diverse student and staff population.

• Interpret, apply, and explain rules, regulations, policies, and procedures.

• Assure the care and security of equipment, materials and supplies.

• Maintain learning equipment in proper working order.

• Understand and follow oral and written directions.

• Work independently with little direction.

• Exercise judgment in complex matters.

• Foster an environment that is sensitive to the needs of a diverse population.

• Anticipate and adjust for fluctuations in workload, schedules, etc..

• Work confidentially with discretion.

• Communicate effectively both orally and in writing.

• Establish and maintain effective working relationships with others.

• Meet schedules and time lines and anticipate and adjust for fluctuations in workload and schedules, etc.

• Organizes and assembles data.

• Maintain records and prepare reports. 

• Train and provide work direction to others.

WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:  Provides work direction to student workers and hourly workers.

CONTACTS: Co-workers, other departmental staff, faculty, students and members of the general public. 

PHYSICAL EFFORT:

• Primarily sedentary with intermittent light to moderate physical exertion

• Occasional light lifting and carrying of objects weighing 25 pounds or less

• Light to moderate repetitive use of hands, wrists and forearms while working on computer Standing for extended periods of time.

WORKING CONDITIONS:

• Indoor office classroom environment

• Frequent to constant contact with and interruptions by individuals in person or via phone

• Intermittent exposure to impatient students.

APPLICATION PROCESS 
This position requires the following documents to be attached to your online application in order to be considered:

• Application
• Current resume
• Letter of intent that addresses minimum and desirable qualifications.
• Scanned copy of official transcripts with required degree(s). Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application and must identify graduate level coursework.

• Each recruitment is conducted independently from others; therefore, interested parties need to submit separate complete application packages for each position they apply. 
• Applicants may be subject to passing an examination (written/technical), as appropriate to the requirements of the position. 
• Residency within a reasonable geographical area of the college may be necessary.
• Travel expenses for pre-employment interviews and employment processing will not be authorized.