Operations Coordinator
Job Description
Full job description
About Us
The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.
Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,400 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.
The National Council is growing to meet this moment; both our budget ($77M) and passionate staff (250+) have grown more than 50% since 2020. In addition, while we maintain office space in Washington, DC, we are a remote-first organization, meaning our employees work remotely from their locations across the United States.
We are an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
Position Summary
As an Operations Coordinator, under the direction of the Manager of Business Operations, you will serve in a dual role to provide coordination support for the Mental Health First Aid (MHFA) Curricula and Products team and the Operations team. You will work closely with these teams to ensure project continuity and support collaboration across the teams.
This is an individual contributor role. While this position can be done remotely from anywhere in the US, you must primarily work our Washington, DC business hours of 8:30 AM to 5:00 PM ET.
Core Responsibilities
- Develop, execute, and monitor work plans for projects of varying sizes and degrees of complexity
- Support the creation of new tools and processes for successful project coordination
- Interact and collaborate with other team members, including task oversight and delegation
- Draft progress reports and other materials that describe MHFA implementation projects and results
- Complete administrative tasks such as vendor set-up and procurement processing
- Partner with the MHFA Curricula team to conduct testing on e-learning modules to ensure they function as designed
- Coordinate and schedule project and team-related meetings
- Support cross-functional training on MHFA enterprise systems and processes
- Support ongoing storefront, invoicing, and billing client inquiry resolution
Required Qualifications
- 1-2 years of project coordination and administrative experience
- Bachelor's degree or equivalent additional years of work experience
- Experience with in-person and virtual meeting planning and coordination
- Proactive independent and team-based work style
- Results-oriented with a very high attention to detail
- High-level proficiency in Microsoft Office—MS Word, Excel, Outlook, and PowerPoint
- Exceptional written, verbal, and interpersonal skills
- Able to manage multiple priorities and meet deadlines in a dynamic environment
- Proficiency in project management software (e.g., Asana) is preferred
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