Job Description

The Support Professional serves as the receptionist for GRCC's busy dental hygiene clinic, requiring a high degree of professionalism and ability to work effectively with the general public, students, faculty and staff.

Requisition ID: 26
Employee Group: APSS Bargaining Agreement
Schedule: Part Time, 15 hours per week, 38 weeks per year, nonexempt
Monday, Wednesday, 4:00 PM - 9:00 PM; some Friday hours preferred; other hours to be determined with supervisor. Must be able to work flexible hours as needed.
Compensation: $17.59 / hour
Benefits: Part-time
Reports to: Program Director, Dental Auxiliary Programs
Posting Opens: 07/22/2024
Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

• Greeting and checking patients in as they arrive for their appointments.
• Answering telephone calls from the public and editing or creating appointments as requested
• Scheduling and confirming clinic patients for upcoming appointments
• Collecting fees, and preparing accurate deposits to ensure successful operation of the clinic
• Working with dental hygiene students as they assist in the dental office
• Maintaining the office, supply room, and reception area, and securing all locked areas at the end of the shift
• Contribute to a positive and professional work environment, by presenting a positive and professional image
• Project a professional image including punctuality, dependability and maintain a good attendance record.
• Primary responsible for smooth flow of office operations from start to finish
• Excellent organizational skills, ability to remain focused on tasks in a busy office environment
• Willingness and ability to learn college-wide systems such as; Gmail, Google docs, and timesheets, and dental office software programs
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

JOB SPECIFICATIONS
Education Credentials

• Associate's degree or comparable combination of relevant education and experience

Work Experience

• One year of office experience preferred
• Experience communicating and working effectively with a diverse population preferred
• Dental office/dental software experience preferred
• Demonstrated computer skills and experience with Microsoft Office required

 

Skills

• Must be able to maintain confidentiality (develop an understanding of FERPA and HIPAA laws and requirements)
• Ability to communicate with the general public by phone, in person, electronically and through written correspondence
• Ability to communicate and work harmoniously with all members of the department and campus
• Ability to perform responsibilities with minimum supervision. Must have excellent proofreading skills and an aptitude for detailed work.
• Must have good verbal, written and customer service skills
• Bilingual skills preferred

 

Physical Demands

• Ability to lift and move up to 25 pounds
• Ability to sit/rise repeatedly

 

Mental Demands

• Ability to handle pressure situations in a professional manner
• Possess mature judgment

 

Working Conditions

• Ability to work in a high traffic, indoor environment
• Ability to work in a busy office with frequent interruptions
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

 

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/Support_Professional

 

HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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