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Student Services Analyst (Academic Advisor)

Maricopa Community Colleges

Job Description

Benefits

Pulled from the full job description
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Loan forgiveness
  • Tuition reimbursement
  • Wellness program
 

Full job description

Hiring Salary Range

$51,558.00 - $67,025.00/annually, DOE

 

Grade

114

 

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

 

Work Calendar

12 Months

 

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

  • Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona’s Best Employers

 

Campus Statement

Paradise Valley Community College (PVCC) is a Learning Centered College that supports a diverse and inclusive environment where mutual respect, equity and understanding and incorporating views from dissimilar frames of reference are encouraged and valued. Please review PVCC's track record and join us on our continued path of student success.

PVCC’s Commitment to Diversity, Equity and Inclusion: As a college we embrace equity, engagement, inclusion and innovation. We seek to continuously improve our campus through diverse identities, expertise and perspectives. We are committed to creating engaging relationships that inspire and support all learners to increase their capacity for personal growth and positive social change. PVCC provides access to these opportunities in a welcoming, inclusive, and supportive environment for all our students, employees, and community members.

 

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

  • 20 paid observed holidays
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program:
    • Sight-On-Site Eye Care Services
    • Diabetes Empowerment Education Program
    • Mobile On-site Mammography Screenings
    • Employee Assistance Program (EAP)
    • Wondr™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
    • Pre-Retirement Events
  • Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

 

Job Summary

Paradise Valley Community College is seeking a Student Service Analyst (Academic Advisor) who coordinates, administers and implements student academic advisement programs by providing operational planning, program management and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance. The role requires positive interaction and collaboration with the team, students and campus stakeholders.

The Academic Advisor will be responsible for data management and tracking of prospective students utilizing all technology tools available to the business to ensure demonstrated progress towards goals. In addition, the Academic Advisor will prepare narrative and data reports to track outcomes and achievements, actively participate in team meetings and campus events, as well as demonstrate business acumen. The successful candidate will be assigned individual or team special projects to meet the business needs and initiatives of the students, campus and community members. To best serve the students, department, and college, this position requires a physical presence on campus.

 
Applications without both the resume AND cover letter submitted will not be screened, please submit a cover letter as well to be considered.

Essential Functions

45% Provides professional-level end-to-end academic advice to a caseload of nursing students to support student learning, persistence, and degree completion. Participates in implementing the Guided Pathways Framework. Acts as lead worker and content expert for assigned Field of Interest and guides student services staff on managing assigned cohorts of students. Advises students on educational programs, financial aid, degree requirements, and available support services. Maintains an active student caseload and conducts outreach to potential and/or existing students. Provides educational guidance and assistance for students by planning schedules, recommending courses, and determining appropriate individualized education solutions throughout the student’s lifecycle to ensure courses of study adequately prepare the student for the desired career goal. Supervises a part-time peer leader. Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and community members. Conducts interest, academic, and career assessments during the intake and onboarding process and assists students in developing prescribed academic plans. Assesses student needs and provides holistic approaches to advising, leveraging multiple support resources and referral mechanisms, including but not limited to student finance, career services, tutoring, and other academic departments. Tracks students’ progress toward completion of the program and meets with students regularly to assess progress. Assists with developing and delivering training and professional development to the college community on student recruitment, retention, and advising topics. Serves as the liaison to academic departments and instructional councils within the Field of Interest. Attends Field of Interest meetings and works with Field of Interest faculty to support students' success. Collects, analyzes, and prepares data for reports to support evidence-based decision-making.

25% Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support of this model by being an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the colleges and district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on academic advising and success issues. Coordinates with College and District partners to promote campus and community programs. Develops and delivers training and professional development to faculty and staff on topics related to advising; Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and deliver student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluate performance and provide feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level.

15% Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning success and program effectiveness. Coordinates implements, and evaluates processes and procedures. Makes recommendations for program improvements.

10% Researches program opportunities, industry standards, trends, best practices, and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach and/or recruitment and retention. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material.

5% Other duties as assigned

 

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

 

Desired Qualifications

 1. Master's Degree in Academic Advising, Education, Counseling, Sociology, any liberal arts or sciences discipline, or related field.

2. Two (2) years of student services or college teaching experience or experience coordinating, administering, planning, or evaluating programs.

3. Experience using online student databases (i.e., SIS, PeopleSoft, Banner)

4. Experience applying academic or career advising approaches, theories, and competencies.

5. Please tell us about your experience advising students in the health field.

6. Experience working in an academic advising capacity and/or equivalent experience that demonstrates the ability to perform the essential functions of the role.

7. Effective written communications skills (as evidenced by application materials), experience developing and delivering presentations.

 

Special Working Conditions

May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd

  • Travel to campus during interview/selection process will be at candidate’s own expense
  • MCCCD does not sponsor individuals for any type of work visas
  • Will be required to travel or be assigned to all MCCCD locations
  • May require travel or work at the Black Mountain campus
  • Requires a physical presence on campus
  • May require numerous evenings or weekends
  • May require prolonged periods of standing, sitting and viewing a computer screen
  • May be required to lift or carry up to #25 lbs.

 

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Applications without both the resume AND cover letter submitted will not be screened, please submit a cover letter as well to be considered.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provides the REQUIRED following information.

  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Additional guidance can be found here.

Posting Close Date

Apply on or before September 3, 2024 to be considered.

 

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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