Job Description

The Program Manager at Turn90 plays a critical role in helping men make a successful transition from prison back into the community. This person manages an active caseload of participants (“Trainees”), providing one-on-one case management and connecting individuals to emergency and community resources as needed. In addition, the Program Manager facilitates daily cognitive behavioral classes. This role requires the ability to work in a flexible and dynamic work environment. The atmosphere is laid back and casual, but high performance is expected. We take training and continuous improvement seriously and are always looking for opportunities to get better. We embrace change. Things don’t stay the same around here for very long. The Program Manager reports to the Columbia Center Director.

What You’ll Do

Screening, Assessment & Intake

• Conduct quick eligibility assessments to determine basic eligibility for employment at Turn90.
• Schedule and conduct a risk assessment to determine full eligibility for employment at Turn90.
• Schedule and assist with new hire intake and orientation as needed.
• Return phone calls and emails inquiring about program enrollment.
• Update Apricot with all new hire documents and intake information.

Case Management

• Develop high-quality caring and trusting relationships with Trainees.
• Create case plans in collaboration with the Center Director and trainees based on information collected in the assessment and their personal goals.
• Meet with each trainee at least once per week, focusing efforts on reaching goals outlined in the case plan and tracking weekly progress.
• Address emergency, stabilization, and other needs through connections and referrals to community resources.
• Evaluate situations as they arise and initiate disciplinary action if a trainee violates program standards.
• In coordination with the Center Director, track case management spending and remain within the allotted budget. Participate in daily morning meetings to discuss trainee progress and schedules.
• Maintain accurate records and data on program activities, trainee demographics, and outcomes in the Apricot CRM.

Classroom Facilitation

• Facilitate cognitive behavioral therapy (CBT) sessions using Turn90’s curriculum designed to address criminal thinking patterns and promote positive behavior change.
• Track and evaluate Trainee progress in class, providing feedback and adjusting strategies as needed.
• Allocate adequate time each day preparing for the next day’s lesson and maintain lesson notes for continuous improvement.
• Record class attendance and daily points in the Apricot CRM.

Job Placement & Aftercare Support

• In coordination with the Center Director, assess trainees for job readiness and recommend job placement to the Center Director using best judgment for fit and long-term success.
• Track outcomes after trainee-graduates exit the program, through regular follow-up phone calls.
• Provide longer-term aftercare services to trainee-graduates, including additional employment support, emergency and supportive services, and life help.

Qualifications

Required for Your Success

• University degree in a related subject or 3+ years of experience in a related field
• Experience working in counseling or social work settings or delivering therapeutic services
• High standards of excellence and internal desire to constantly improve
• Personable and enjoys cultivating lasting relationships with people and businesses
• Ability to take constructive criticism
• Works effectively with diverse stakeholders to service our customers, community partners, and participants
• Flexible to a growing organization and team. Nothing stays the same around here for long
• Great problem-solving abilities. Leads with solutions
• Computer skills are required and/or willing to learn
• Valid SC driver’s license and ability to operate a company vehicle

Additional Helpful Experience

• A background in teaching, mentoring, or counseling
• An understanding of cognitive behavioral therapy and how it relates to behavior change in people returning home from prison

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