Job Description

MANAGER, BENEFITS SERVICES, Human Resources, to manage and mentor two senior benefits specialists, a client service team, and a Tuition Assistance Specialist, with the objective of delivering high quality service in response to phone, email, or in-person inquiries from approximately 20,000 members of the MIT community (employees, retirees, former employees, internal business partners, etc.). Allocate resources to ensure adequate coverage at all times; resolve benefit issue escalations across all benefits; ensure accurate benefit enrollment transactions; report, quarterly, on activity levels, client satisfaction, and trends; administer the Tuition Assistance Plan ensuring compliance with the IRS regulations; identify technology or process improvements to enhance customer service or efficiency; support open enrollment system testing. Coordinate with Associate Director, Health and Welfare, the Director, Benefits, and the Director, Communications on all broad-based communications to the MIT community and major benefit change initiatives; partner with the Associate Director on vendor management, plan revisions, and management of projects such as the total compensation statement; coordinate with Human Resource Information Technology and other departments to maintain data standards and security; provide tactical advice and counsel on revisions to benefit plan design, policy and operations as appropriate.

REQUIRED: Bachelor’s degree and minimum of five years of management experience in Human Resources with a focus on employee benefits; deep knowledge of HR/Benefits systems with an understanding of how benefits eligibility and plan provisions are reflected in these systems; experience working with SAP or cloud ERP systems such as Workday or Oracle Cloud; demonstrated ability to make strategic and tactical contributions on cross-functional teams in a complex and collaborative environment; demonstrated organizational, communication, and leadership skills; excellent customer service and decision-making skills; proficiency in Microsoft Office software; attention to detail. PREFERRED: advanced degree or relevant professional certifications. Job #24500-10

This is a three-year term position.

10/9/2024

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