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(PT) One Stop & Financial Aid Assistant
Job Description
Salary
$19.00 Hourly
Location
Mays Landing Campus, NJ
Job Type
Part-Time
Job Number
202200271
Division
Student Affairs and Enrollment Management
Department
Admissions/Enrollment and Recruitment
Opening Date
10/18/2024
Closing Date
10/24/2024 11:59 PM Eastern
Description
This position will serve as the primary office point of contact for students and prospective
students, parents, and the community with a focus on student financial account inquiries. Serves as One-Stop point of contact to provide needs assessment and centralized enrollment support.
Examples of Duties
- Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
- Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
- Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
- Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.)
- Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components
- Assists students with completing the FAFSA/ HESAA’s alternate application and Self Service Financial Aid Checklist
- Assists students with billing inquiries and offers instruction on making payments via Self Service
- Provides students with guidance to navigate the college enrollment experience
- Acts as student liaison across college departments
- Assist students in scheduling virtual academic advising appointments if requested.
- Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
- Responds to requests and refers students to institutional resources
- Assists new students with course selection and registration
- Assists with arrangements for outreach and Recruitment to attend internal/external events
- Assists with the preparation, setup, and coordination of events.
- Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
- Performs related duties as assigned
Typical Qualifications
Education:
- Associate degree
- Experience working in a Higher Education setting preferred
- Experience working with Ellucian’s Colleague management information system preferred
- Ability to work independently and make sound decisions.
- Excellent ability to communicate in written and oral form.
- Strong interpersonal, organizational and communication skills.
- Superb customer service skills.
- Strong analytical and problem-solving skills
- Strong computer literacy, proficiency in Microsoft Office products
- Bi-lingual in Spanish preferred
Supplemental Information
Terms of Employment:
- This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.
- Possession of a valid New Jersey driver’s license and access to reliable transportation.
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