• Responds to daily incoming inquiries, calls and emails; ensures response time is meeting expectations. Researches and responds to concerns expediently.
• Performs high quality student service in the SFS office and at Campus events including but not limited to orientation, exit counseling and other issues relating to financing higher education.
• Provides outreach to students to assist with payment options, financial aid applications, and other student account requirements to cover account balances.
• Maintains a working knowledge of federal financial aid regulations and related office policies and procedures.
• Perform federal and institutional needs analysis, verify accuracy of information submitted on the FAFSA; award Title IV and institutional funds to eligible students.
• Execute return to lender procedures for federal aid recipients who withdraw within a given term.
• Administer or provide back-up for the work study program.

• Title IV Financial Aid knowledge
• Strong Customer Service Skills
• Microsoft Office
• Ability to multitask in a time sensitive environment
• Bachelor’s degree

• Banner experience strongly desired

New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.