The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator (PSC) who will be responsible for offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintaining accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment. This position will be required to assist with evening clinics.

Specific Duties & Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Obtains and/or verifies patient’s demographic data by phone or in person.
• Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health care insurers or manage care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Answers phones and provides routine information to callers.
• Collects payments.

Scope of Responsibility

• Knows the informal policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area. Is aware of the role of the position and its potential impact on the working unit.

Decision Making

• Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations

• High School Diploma or graduation equivalent.
• One year work experience in customer service required. Two years related work experience preferred.

Classified Title: Patient Service Coordinator 
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience)  
Employee group: Full Time 
Schedule: M-F 7:30a-4p 
Exempt Status: Non-Exempt 
Location: JH at Greenspring Station 
Department name: SOM Ortho Bay Greenspring Suite 305  
Personnel area: School of Medicine