Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Job Roles

• Ensure FHCSD fleet of patient transport vehicles are utilized to meet the increased demand for patient transportation needs.
• Oversee operations related to maintaining the schedule for all vehicles and drivers ensuring patient transport needs are met.
• As needed, manages, and negotiates with outsource vendor resources to manage peak events.
• Serve as the lead for FHCSD on obtaining rental or leased vehicles as needed to meet needs and requirements of Transportation Services.
• Consults with and provides feedback on organizational patient transport needs and requirements, including staffing and candidate selection, transportation planning, development of standard operating procedures, developing standards, and metrics reporting.
• Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.
• Manage assigned team to include hiring, providing performance management, training, scheduling, and corrective discipline (including termination) as needed.

• Ensure staff receive all new hire and annual trainings on time. Trains staff for in competencies and tracks all driver scores and certifications.

• Prepare specifications for purchase of new vehicles and equipment.
• Acquire State-required certificates of title and schedules registrations and State inspections.
• Coordinate inspection of and evaluate fleet needed repair or service work.
• Use data analytics to deploy vehicles and manage the drivers across FHCSD that support and service a wide range of programs in supporting demand for patient transport.
• Manage and oversee the coordination and scheduling of transportation for patients to ensure transportation is on schedule, timelines are met, and service are at the highest level of operational efficiency.
• Ensure schedules, cancelled schedules, and rescheduled trips are met. Adjust as needed in meeting unanticipated changes and communicate those changes to the appropriate affected personnel.
• Oversees the coordination of passenger rescue when vehicle issues arise.
• Model and promote service excellence by developing and maintaining positive respectful relationships with patients, families/caregivers, team members, and all staff throughout the organization.
• Maintain all records for transportation, and ensure established policies and procedures are communicated and followed.
• Ensures insurance providers requirements and standards are met. Controls insurance risk and oversees insurance claims and recovery.
• Manage Transportation needs for the PACE program.
  • Oversee PACE Supervisors.
  • Check scheduling and cross train staff to manage scheduling.
  • Establish management hierarchy for the program.
  • Create and manage a communication system with PACE leadership as well as company.
  • Manage Driver meetings for safety, opportunity and moral.
  • Manage IRs and grievances to resolve service issues.
• Driver training as mentioned above as well as specific PACE trainings

• Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

• High School diploma or GED equivalent required.
• Bachelor's degree in business administration, or closely related field preferred.
• Or equivalent combination of education and experience that provide the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years

Experience/Specialized skills (including Language)

• 2 years supervisory experience required
• 3 years of strongly related experience working in transportation service operations required.
• Exceptional interpersonal and customer service skills.
• Strong leadership skills in completing work through others.
• Excellent written and verbal communication skills, including ability to communicate with all levels of an organization.
• Knowledge and use of data analytics with the ability to apply to operational needs and outcomes.
• Intermediate computer literacy (i.e., use system to manage and schedule appointments, and establishing information in developing and running schedules).

#IndAdmin

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)