Job Description

Compensation

$46,642.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on January 3, 3035.

The Office of Admissions helps students begin their path to academic success through recruitment, advising, processing, and orientation. The Coordinator of Recruitment Events oversees recruitment initiatives including recruitment events on-campus and in the community, campus tours, the Student Ambassador program, New Student Orientation, New Student Convocation by utilizing the College’s digital CRM (constituent relationship management) platforms. Additionally, the Coordinator provides pre-college advising to prospective SF students at recruitment events on-campus and in the community.

Job Description

Responsibilities and Duties Include:

• Supervises assigned Admissions Specialists and part-time Student Ambassador employees in the Office of Admissions; assists with ensuring successful operation and escalates issues to the Director when needed.

• Actively participates as a member of the Recruitment team by assisting with its operation and administration, as well as hires, trains, and evaluates direct reports when appropriate.

• Manages the Student Ambassador program and serves as the primary Advisor; searches, recruits, selects, trains, schedules, communicates, and awards scholarships/work stipends to selected Ambassadors.

• Leads online New Student Orientation, online New Student Convocation, and other recruitment initiatives which includes scheduling, facilitating and conducting campus tours, group tours, and community engagement activities.

• Collaborates with leaders across the college to lead, develop, and plan collegewide, on-campus recruitment events, including Open House, Family Preview Day, College Fair, New Student Preview Days, Sigue Soñando and other special events.

• Coordinates the College’s presence at community and out-of-district recruitment events by attending events, scheduling direct reports to attend events, communicating with internal departments for materials and services, and collaborating with external constituents for recruitment opportunities.

• Manages the production for on-campus Santa Fe Live and New Student Convocation events which includes utilizing digital platforms, participating in collaborative meetings, communicating with vendors to secure necessary items, and supervising the work of others as appropriate.

• Oversees the use of the Salesforce CRM Ecosystem, all integrated platforms, and other digital systems for SF recruitment events, including Sales and Service Cloud, Marketing Cloud/Pardot, Form Assembly, ERP integrations, and Mogli SMS. 

• Serves as a pre-college Advisor to prospective SF students to assist with college preparation. 

• Assists the Director in planning outreach campaigns and developing innovative recruitment strategies.

• Serves on the collegewide recruitment committee and chairs the committee in the Director’s absence.

• Develops and maintains professional working relationships with internal and external constituents.

• Serves as liaison to Marketing and Communications for recruitment event marketing, promotional items, and content development.

• Manages social media accounts for the Office of Admissions and coordinates digital interactions with prospective students.

• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

• Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.

• Provides service excellence through courteous, informed, accessible, and professional engagement.

• Performs other duties as assigned.

Reports to: Director, Recruitment and SF Achieve

QUALIFICATIONS

Required: A bachelor's degree with two (2) years of work experience in areas of enrollment management, CRM and digital platforms, recruitment initiatives, and/or other student support services or a combination of completed education and/or related experience equal to six (6) years.

Additional Requirements: Must possess a valid Florida Driver License and be authorized to drive for the college. A criminal background check will be conducted.

Preferred: A master's degree in a related field with work experience in areas of enrollment management, CRM and digital platforms, recruitment initiatives, and/or other student support services; multiple language fluency.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.

• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

• Results Orientation – proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

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