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HR Service Center Specialist
Job Description
Posting Number
PG194269SPInternal Recruitment
NoWorking Title
HR Service Center SpecialistAnticipated Hiring Range
$47,000 - $49,000Work Schedule
Monday-Friday, 8:00am-5:00pmJob Location
Raleigh, NCDepartment
University HR Service CenterAbout the Department
University Human Resources (UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work-Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.
Essential Job Duties
Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you’ll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR—whether it’s answering questions, resolving issues, or pointing them in the right direction.
- Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow).
- Answer HR-related questions from employees, faculty, managers, and more—escalating issues when needed.
- Help users understand how to navigate HRNow (ServiceNow) for self-service and support.
- Assist job applicants with the basics of the hiring process, like password resets and recruitment questions.
- Process I-9 forms, conduct background checks, and verify education.
- Stay up to speed on HR services and share info when needed.
At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities
- Generate and disseminate communications as directed such as separation letters.
- Identify gaps in the delivery of customer service and provide solutions.
- Provide assistance in performing and conducting special projects.
- Effectively manage conflicting priorities.
- Collaborate with colleagues to understand employee/client needs and requirements.
- Other duties as assigned by management.
Minimum Experience/Education
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Proven ability to deliver outstanding customer support, maintaining professionalism and clear communication across all channels.
- Track record of quickly grasping new information and applying it effectively within tight timeframes.
- Demonstrated ability to think creatively and resolve customer issues completely, finding solutions that work.
- Experience handling sensitive situations with care and maintaining confidentiality at all times.
- Ability to balance and prioritize multiple projects in a fast-paced, dynamic environment.
- Proven ability to connect and build rapport with individuals from diverse backgrounds, fostering an inclusive environment.
- Familiarity with processing I-9’s, Background Checks and education verifications.
Preferred Qualifications
- Proficient in Excel, Word, PowerPoint, or similar tools to manage tasks and create documents.
- Skilled in using Gmail (or similar platforms) for effective communication and task management.
- Ability to learn and use modern platforms like ServiceNow (or similar HR case management tools) efficiently.
Required License or Certification
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
12/18/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
01/05/2025Notice to Applicants
NC State is closed for regular Business Operations December 24, 2024 – January 1, 2025. This posting will close on January 5, 2025 and application review will begin the following week.
Special Instructions
Position Number
00111089Position Type
SHRAPosition Classification Band Title
Human Resources SpecialistPosition Classification Band Level
ContributingPosition Classification Salary Range
$ 34,320 - $ 70,983Salary Grade Equivalency
GN06Alternate Option
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
481201 - UHR Service CenterAA/EEO
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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