Your Role

The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Network Operations Center (NOC) events to assure successful execution and completion within required timelines. The Batch / NOC Operator will report to the Senior Manager, Command Control Center. In this role you will provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and NOC are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations.

Your Knowledge and Experience

• Requires a Bachelor degree in IT or equivalent experience.
• Requires at least 3 years relevant NOC monitoring experience enterprise job scheduler tools such as Tidal, and experience with Azure Batch.
• Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, Azure monitoring, Splunk is a plus.
• Requires IT shift work and weekend work, specifically, Tuesdays - Saturdays, midnight to 7am PST.
• Proficiency with MS Office applications, Service Marketplace, and reporting/dashboarding tools.
• Strong analytical problem-solving skills
• Experience with cloud-services, automation, and scripting with Ansible or Python is a plus.

Pay Range

The pay range for this role is: $ 31.40 to $ 47.11 for California.

Notes

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.