Advisor, Financial Aid
Job Description
Advises prospective, new and returning students of financial aid opportunities and requirements.
In collaboration with the Coordinator, Customer Service, ensures the Campus Financial Aid Offices are operating efficiently, delivering excellent customer service, and increased customer satisfaction and student success.
ESSENTIAL FUNCTIONS
Provide quality customer service to students and families.
Comply with all Family Educational Rights and Privacy Act (FERPA) regulations.
Provide students with accurate information regarding the financial aid application and award process.
Adhere to customer service plan requirements.
Attend all mandatory trainings, meetings and requests additional assistance when needed.
Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time.
Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.
Assist students and their families in a timely and professional manner.
Ensure students feel welcomed in the Financial Aid Office and are treated with the highest level of respect, professionalism, and integrity.
Assist parents and students with the financial aid application process and addresses questions or concerns, using various communication methods (email, phone, in-person, text, etc. ).
Attend and provide Financial Aid information at HCC College events, high school workshops and other external community events.
This includes evening and weekend events.
Provide students with a confidential setting (if requested) and ensure that sensitive matters are treated appropriately.
Work with other departments and process appeals, dependency overrides, and special circumstance requests accurately and timely to enable the student to be academically successful.
Enter data into information management system accurately and in accordance to office policies and procedures.
Handle difficult customers professionally and with respect.
Assist the student workers in the Financial Aid Office with questions, concerns or unresolved student issues.
Provide coverage and leadership at various HCC Financial Aid Office locations as needed.
Respond to District staff inquiries in a timely, respectful, and professional manner.
Assist the Representatives, Front Desk Customer Service with questions, concerns or unresolved student issues.
Assists the Coordinator, Customer Service in monitoring and evaluating the customer feedback system to help resolve student issues.
Respond to student and parent complaints, and works with the Coordinators, Customer Service to address all complaints in a timely manner.
May have to work beyond the normal schedule (i.e. evenings and weekends).
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- Bachelor’s degree required
- 2 years of professional work experience in a Student Financial Aid Office required; experience must be recent, within last 3 years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.)
- Experience working with security sensitive and confidential records
- Experience in a call center or fast paced customer service-related environment is preferred
- Valid Texas Driver License
- MS Office Programs
- Information Management Systems
- Budget Management
- Federal, State and Institutional Financial Aid Programs
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
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